Last updated: 1 July 2026 · Applies to: https://autodealer.claybroussard.com/
A used vehicle is a significant purchase and we would rather you were satisfied than merely committed. This page sets out exactly what happens if something is not right, including our exchange window, deposit terms and refund timelines.
1. The 7-day exchange promise
Retail vehicle purchases delivered by Broussard Auto Group include a 7-day / 300-mile exchange window, whichever comes first, measured from the date and odometer reading recorded on the delivery paperwork.
Within that window you may exchange the vehicle for another unit of equal or greater value from our current inventory, paying only the difference in price and any resulting change in tax and registration. To be eligible, the vehicle must:
- Be returned to our Denver location during opening hours with both keys and all supplied documentation;
- Have travelled no more than 300 miles since delivery;
- Be free of new damage, aftermarket modification, smoke odour or any alteration to its condition at delivery;
- Have a clear title with no lien recorded in favour of a party other than the finance company we arranged.
This is an exchange programme. It is offered voluntarily and in addition to your statutory rights; it is not a cooling-off period or an unconditional right to a cash refund.
2. Cash refunds
Colorado law does not provide a general right to cancel a completed motor vehicle purchase, and there is no state-mandated cooling-off period for vehicles bought at a dealership. We will nevertheless unwind a transaction and issue a full refund where:
- A material defect existed at the point of delivery that we failed to disclose and cannot reasonably remedy;
- The vehicle’s title status or history was materially misdescribed by us;
- Financing that the sale was contingent upon is not ultimately approved on the terms presented; or
- We are unable to deliver the vehicle you ordered within the agreed timeframe.
Approved refunds are issued to the original payment method within 10 business days. Where a lender funded the purchase, the refund is paid to that lender first and any surplus is remitted to you.
3. Deposits and holds
A deposit reserves a specific vehicle and removes it from sale for the agreed period, normally 72 hours.
- Deposits are fully refundable if you cancel within 24 hours of payment.
- Deposits are fully refundable at any time if the vehicle fails an independent pre-purchase inspection, if agreed financing is declined, or if we cannot deliver the vehicle as described.
- After 24 hours, a deposit on a vehicle sourced specifically to your order may be retained to the extent of costs we have already incurred, which will be itemised for you in writing.
Deposits are never applied to charges you have not agreed in writing.
4. Vehicles sold as-is
Some older or higher-mileage units are sold on an as-is basis. These are clearly identified on the Buyers Guide displayed in the window, as required by the Federal Trade Commission’s Used Car Rule, and on the purchase order. As-is vehicles carry no dealer warranty and are excluded from the exchange window described above. We will still tell you everything we know about the vehicle’s condition and hand you the inspection sheet.
5. Limited powertrain assurance
Eligible retail units carry a 30-day / 1,000-mile limited powertrain assurance covering the engine block and internally lubricated parts, transmission case and internal components, and the drive axle assembly. Wear items, maintenance, fluids, damage caused by misuse or neglect, and any failure arising from a modification are excluded. Claims must be reported to us before repair work begins so that we can inspect the vehicle. Full terms are supplied with your delivery documents.
6. Service and workshop work
Workshop labour is guaranteed for 90 days or 3,000 miles, whichever comes first. Parts carry the manufacturer’s warranty. If a repair we performed has not resolved the fault, bring the vehicle back and we will re-diagnose it at no charge. Where a diagnosis proves incorrect, the original diagnostic fee is credited against the corrected repair.
7. How to start a return or claim
- Contact us by telephone on +1 (469) 916-9350 or by email at David@autodealer.claybroussard.com as soon as the issue arises, and always before any third-party repair is authorised.
- Provide your name, the vehicle identification number, the delivery date and a description of the problem.
- We will schedule an inspection at our Denver workshop, normally within two business days.
- You will receive a written outcome within five business days of that inspection.
If you are not satisfied with our decision, you may escalate the matter in writing to David Williams, who reviews every unresolved claim personally.
8. Your statutory rights
Nothing on this page limits rights you have under Colorado consumer protection law, the Federal Trade Commission’s Used Car Rule, or any applicable federal statute. Where a term of this policy conflicts with a right you hold by law, the law prevails.
Contacting us about this document
Questions, requests or complaints regarding this policy should be addressed to the owner:
- AttentionDavid Williams, Owner
- CompanyBroussard Auto Group LLC
- Address200 East 7th Avenue, Denver, Colorado 80203, USA
- EmailDavid@autodealer.claybroussard.com
- Telephone+1 (469) 916-9350